800.585.1893

+ available for emergencies

Privacy Policy

Privacy Policy
Effective Date: 8/19/2016

We take our customers’ privacy very seriously. We understand that your privacy is important. This Privacy Policy describes how we collect and use the personal information that we collect about you on SmileExchange.com (the “Website”).

By continuing to use the Website, you agree to this Privacy Policy and the collection, use, disclosure, and storage of your personal information as described by this Privacy Policy.

Information We Collect

When you use the Website, we may collect personal information about you, such as your name, date of birth, telephone number, email address, zip code, login credentials, the reason for your appointment, the type of your insurance plan, and the name of your insurance company. We collect this information when you schedule an appointment, complete our feedback surveys, post content on the sight, submit information about healthcare providers, or otherwise communicate with us.

We also automatically collect certain anonymous information when you visit the Website. This information includes information such as your IP address, your internet browser and operating system type, the date and time of your visit, and the website that referred you to us.

Health Information

In order to provide you with information about relevant services, we collect information about your healthcare needs, such as the reason for your appointment. By using the Website, you consent to our collection, use, and transfer of this information as described in this policy.

Cookies and Other Tracking Technologies

Our Website uses cookies and other tracking technologies, such as web beacons (otherwise known as pixel tags). A “cookie” is a small file placed on your computer that helps us to recognize your browser. We use both first and third-party cookies and tracking technologies on the Website. These cookies and tracking technologies do not collect your personal information. We may use cookies and tracking technologies to monitor how the Website is used, to identify problems with the Website, to improve the Website, analyze Website traffic, to monitor the security of the Website, to provide you with information about products and services that may interest you, and to gauge the effectiveness of our communications. Most web browsers allow you to adjust your preferences to reject cookies or to receive notifications before they are placed. If your browser is set to reject cookies, you may continue to use the Website, but some aspects of the Website may not function as intended.

Do Not Track

The Website does not respond to web browser do not track signals.

How We Use Collected Information

We use personal information and anonymous information for the following purposes:

• To schedule your appointments with a healthcare provider;
• To respond to and fulfill your requests;
• To remind you of upcoming appointments or of any changes to your scheduled appointment;
• For our business purposes, such as for analysis and to develop new products and services;
• To provide you with information about products and services that may interest you;
• To improve the Website and for analytics purposes; or
• For any other purpose to which you consent.

How We Share Personal Information

We will only share personal information with third parties as described in this Privacy Policy. We may share personal information with third parties:

• To schedule appointments with healthcare providers;
• For any purpose to which you expressly consent;
• To provide you with information about products and services that may interest you;
• To protect our rights or the rights or safety of others; and
• As may be required by law or regulation.

We also share personal information with our third party service providers. We require that our service providers only use shared personal information to perform the services requested in accordance with this Privacy Policy and have adequate security measures in place to protect any of your shared personal information.

In the event that we enter into a corporate transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer personal information that we have collected to the relevant third party.

How We Protect Personal Information?

Smile Exchange uses reasonable physical, technical, and administrative security measures to protect personal information we collect from loss, misuse, unauthorized access, or improper disclosure. Please understand that no security technology is completely secure, and remember that when communicating with Smile Exchange, email is not a secure form of communication when transmitting sensitive or personal information.

Links to Other Websites

The Website may contain links to third party websites, such as social media websites. This Privacy Policy is only applicable to this Website, and Smile Exchange has no control of these third party websites’ information practices. Please be sure to review these third party websites’ privacy policies before visiting these third party websites.

Children’s Privacy

This Website is not intended for persons under the age of 18. We do not knowingly collect, maintain, or use personal information from children under the age of 13. If we become aware that a child under the age of 13 has submitted personal information to us through the Website, we will immediately delete such information.

Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be immediately effective upon the posting of the updated policy. Your continued use of the Website after these updates are posted represents your consent to the terms of the new Privacy Policy. Please regularly check this Privacy Policy for any such updates.